Contact Us

Address:
Guildhall
 
Telephone:
01743 281075
 
email:
computer.services@shrewsbury.gov.uk

ICT and Customer Services

Service head Steve Edwards
Telephone 01743 281075
Location Guildhall
Email computer.services@shrewsbury.gov.uk

The Information and Computer Technology Services team is led by Steve Edwards. Our service is busy and growing. We are responsible for developing and maintaining the data communications network, connecting over 350 PCs.

Our Council Members all have laptops, increasing the extent of service demands. Added to this, Council offices are presently spread across various locations. All office-based staff and Members are provided with e-mail and Internet access. The Reprographics team (print room) has joined ICT Services.

Our mission statement promises:

"To ensure that Computer Services supports the Council in achieving it's Community and Corporate objectives by providing strategic, responsive, cost effective and high quality information and communication technology services and solutions".

Computer Services supports the Council in the following areas:

  • Implementation and co-ordination of the e-Government Programme.
    The e-Government programme is designed to make all Council services available electronically, 24/7, by 1 January 2006, thus creating a much needed new method of interactive service delivery.
  • Support of the Main Computer Systems, including -
    Planning, Building Control, Council Tax, Benefits, Business Rates, Electoral Registration and Environmental Health
  • Website (http://www.shrewsbury.gov.uk) and Intranet development
  • Help Desk
  • Facilitating the Political Process. Whether at Election Time or between elections the political process needs IT support. The website posts up-to-date notices, reports and minutes and Council publications are now available online.
  • Implementation and co-ordination of a Corporate Geographical Information System (GIS), incorporating a central Land and Property database compliant with British Standard BS7666.
  • Development and support of the Data Communications Network
  • Network security, including anti-virus and content filtering
  • New project co-ordination and consultancy
  • Training and mentoring. We have links with local educational outlets to improve IT skills training.
  • Reprographics the print room, graphic design and desktop publishing, print requistioning, photocopying

Customer Services

Our customer services team, led by Mary Morrison, is now part of ICT Services