Service Standards - Building Control

We will

• Work to implement the standards of ISO 9000-2000 quality management system
• Work within and implement the stated requirements of the building control policy
• Provide an efficient, cost effective, value for money service to our customers
• Implement the standards and requirements of Building Regulations fairly and professionally
• Implement and enforce building standards on site fairly and professionally
• Implement charges fairly and equitably
• Provide a professional and friendly welcome to all our customers
• Implement safety standards and procedures in relation to dangerous structures and demolitions
• Provide clear and accurate written and verbal advice to users of the service
• Implement the findings of the best value review and 5 year action plan
• Monitor our service to our customers by means of continuous surveys and implement changes where appropriate
• Continue to hold meetings and seminars to update users of the service
• Continue to work in partnership with current partners and actively seek new partnership arrangements
• Update the building control website to ensure information is current and applicable

We aim to

• Determine 100% of applications and notify applicants of decisions within statutory time limits
• Determine 50% of all applications within three working weeks
• Carry out 100% of site inspections within statutory time limits
• Respond to 100% of requests to attend dangerous structures within 2 hours
• Answer phone calls within 5 rings within normal office hours and provide a voice mail service where officers are unavailable
• Provide same day answering to voice mail messages
• Respond to all letters, emails, complaints and compliments within 10 working days
• Extend the range of written advice to users of the service