Service Standards - Theatre Services

• We will provide high quality services.
• We will provide value for money.
• We will endeavour to extend and enhance the opportunity for customers to gain enjoyment and benefit from their experience.
• We will maintain professional standards in all areas of our work.
• We will manage our facilities in such a way as to provide maximum and most effective use in accordance with Council policy.
• We will meet our specialist objectives within available resources
• We will co-operate with other service providers to fulfil our objectives.

• Listen to and endeavour to understand the particular needs of each customer.
• Be helpful and courteous, responding to each customer’s needs with a positive attitude.
• Treat each customer fairly and respect his or her rights and concerns.
• Act with honesty and integrity, and respect confidentiality.
• Be sensitive to the wishes of our customers in carrying out our duties.
• Respond to complaints and compliments within five working days and endeavour to resolve problems as soon as possible, viewing them as an opportunity to improve the standard and quality of the service we provide.
• Welcome and encourage views and suggestions from our customers - please write, telephone or fill in a comment form to help us.